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Privacy Policy

This privacy policy explains what personal information DPF Revive collects, why we use it, who we may share it with and the rights you have under UK data protection law.

Last updated: 27 August 2026

Who we are

DPF Revive provides specialist DPF cleaning from Dragon Performance Centre, 172 Dunkeld Road, Perth PH1 3AA.

You can contact us by phone on 0800 099 6669 or by email at info@dpf-revive.co.uk.

For data protection purposes, DPF Revive is the controller of the personal information we collect through this website, enquiries, bookings, calls, emails and service communications.

Information we collect

We only ask for information that helps us respond to enquiries, provide quotes, arrange bookings and deliver our DPF cleaning service.

  • Your name, phone number and email address.
  • Your postcode, area, address or collection details where needed.
  • Your company, garage or fleet name if you contact us as a business customer.
  • Vehicle, DPF, booking, collection, courier and service details.
  • Messages, emails, call notes and enquiry history.
  • Basic website and form security information, such as technical logs needed to run and protect the website.

How we use your information

We use personal information for practical business purposes connected with your enquiry or service.

  • To respond to quote requests, booking requests and general enquiries.
  • To arrange DPF drop-off, collection, courier handling, cleaning and return.
  • To keep records of work requested or completed.
  • To contact you about your enquiry, booking, invoice or service update.
  • To improve our website, customer communication and service processes.
  • To meet legal, accounting, tax, insurance and business record obligations.

Our lawful bases

Under UK data protection law, we need a lawful basis for using personal information. The lawful basis depends on how and why we use the information.

  • Contract or steps before a contract: to provide quotes, bookings and DPF cleaning services.
  • Legitimate interests: to run the business, answer enquiries, manage records and protect the website from misuse.
  • Legal obligation: to keep records required for tax, accounting, legal or regulatory reasons.
  • Consent: if we ever ask you to opt in to optional marketing. You can withdraw consent at any time.

Who we share information with

We do not sell personal information. We only share it where needed to run the website, respond to you or provide the service.

  • Website hosting, form handling and email providers.
  • Couriers, collection or delivery partners where needed for your DPF.
  • Payment, bookkeeping, accounting or professional advisers.
  • Insurance, legal, regulatory or public authorities where required.
  • Trade or fleet contacts involved in the same job, where you have asked us to deal with them.

International processing

Some website, email or form providers may process information outside the UK. Where this happens, we expect those providers to use appropriate safeguards for personal information.

How long we keep information

We keep information only for as long as it is reasonably needed for the purpose it was collected.

  • Enquiries that do not become bookings are normally kept for up to 24 months.
  • Customer, service, payment and invoice records are normally kept for up to 7 years for accounting, tax and business record reasons.
  • Website security and technical records are kept for only as long as needed to operate and protect the site.
  • If a dispute, complaint, insurance matter or legal issue arises, we may keep relevant information for longer while it is being handled.

Your rights

You have rights over your personal information. These rights depend on the circumstances, but may include the right to:

  • Ask for a copy of the personal information we hold about you.
  • Ask us to correct information that is wrong or incomplete.
  • Ask us to delete information where we no longer need it.
  • Ask us to restrict or object to certain uses of your information.
  • Withdraw consent where consent is the basis for processing.
  • Complain to the Information Commissioner's Office at ico.org.uk if you are unhappy with how your information is handled.

Cookies and website data

This website may use essential cookies or similar technologies that are needed for the website and forms to work properly.

If analytics, advertising or other non-essential cookies are added in future, this policy should be updated and visitors should be given the correct choices before those cookies are used.

Security

We use reasonable steps to protect personal information from loss, misuse and unauthorised access. No website, email system or online form can be guaranteed to be completely secure, so please avoid sending sensitive information that is not needed for your enquiry.

Updates to this policy

We may update this policy as the website, services or legal requirements change. The latest version will be published on this page.